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Eight Keys to Gaining ROI on IT Process Improvement

There are three critical components to a successful process: Process Definition, Process Architecture, and Usage Model. These three key components are woven into eight key ideas (featured in this white paper) that can significantly improve your ROI from IT process improvement efforts. These ideas are the result of over 18 years of combined industry experience and are scalable from a lightweight process approach (without the use of tools) to a fully realized project. Your approach should be tailored based upon your project’s specific needs and scale.

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