Noblestar, an IT Strategy and Management Consulting firm, was chosen by the K&K Group to be their partner at the "Help Desk - Integrating Service Management" conference, held January 25th, 2006 in Warsaw, Poland.
Noblestar Senior Consultant, Marcin Gochnio, held a workshop presentation entitled, "HP Open View Service Desk - Let Technology Not Be an Obstacle to Provide Services to your Clients." The workshop focused on how the Help Desk plays a key role in service management in order to meet customer expectations while preventing an increase in costs. The workshop also demonstrated how an effective Service Desk requires processes and tools to be aligned in order to ensure there is a controlled flow from client needs to provider deliverables. Noblestar presented such a solution, which was based on ITIL Best Practices and HP Open View Service Desk systems.
Pioneering cutting-edge technologies for over 17 years, Noblestar is an innovative professional services firm known for effectively applying strong business and technological expertise as well as process and architectural rigor to promising digital technologies, to solve challenging business problems and enable sustainable advantages. Noblestar has earned a reputation among industry leaders for delivering high impact, complex solutions in rapid timeframes for Global 1000 companies. The company, which specializes in IT Strategy and Optimization, Enterprise Package Solutions, and Emerging Technologies, is headquartered in Reston, Virginia, and has offices in Austin, Boston, Houston, London, Warsaw and Vilnius. Further information about Noblestar can be found at http://www.noblestar.com.
K&K Group, formerly known as IT Press, was established in 1999. Its main business activities are focused on IT technologies such as publishing a monthly magazine and organizing IT-related conferences and seminars. Recently K&K Group has started to provide assistance in organizing seminars and various events to other IT companies. Additionally K&K Group has a great deal of experience in providing translation (mainly from English to Polish) and DTP services, developing product marketing brochures related to IT technologies in Polish. For further information about K&K Group, please visit http://www.kkgroup.pl.
Jenny Pittman
2 Reston Overlook
12021 Sunset Hills Road
Suite 600
Reston, VA USA 20190
Email: jpittman@noblestar.com
Tel: 703.464.4000